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Welcome to Adani Digital Labs Pvt Ltd privacy policy (“Privacy Policy” or “Policy”).
Adani Digital Labs Private Limited and its affiliates (collectively, “Adani Digital” or “We” or “Our” or “Us”) are engaged in the business of providing web/application based solutions to facilitate connections between customers that seek specific services. This Policy outlines our practices in relation to the collection, storage, usage, processing, and disclosure of personal data that you have consented to share with us when you access, use, or otherwise interact with our website available at https://www.adanione.com/ or any other website/url with adanione.com as its parent domain or mobile application ‘Adani One’ (collectively, “Platform”) or avail products or services that Adani Digital Labs offers you on or through the Platform (collectively, the “Digital Services”/“Services”).
At Adani Digital Labs, we are committed to protecting your personal data and respecting your privacy. To provide you with services, we have to collect and otherwise process certain data about you. This Policy explains how we process and use personal data about you. Please note that unless specifically defined in this Policy, capitalised terms shall have the same meaning ascribed to them in our Terms and Conditions, available at https://www.adanione.com/terms-and-conditions (“Terms and Conditions”).
We do collect your personal information and process your personal data in accordance with the IT Act, 2000 (21 of 2000) and other national and state laws which relate the processing of personal data.
Please read this Policy in consonance with the Terms. By using the Services, you confirm that you have read and agree to be bound by this Policy and consent to the processing activities described under this Policy.
In this Privacy Policy, the following definitions are used:
Data
Personal information, including sensitive personal information and special category personal data (as defined under Data Protection Laws) about you, which we collect, receive, or otherwise process in connection with your use of our website/app and/or the Platform.
Cookies
A small file placed on your device by our website/app or the Platform when you either visit or use certain features of our website/app or the Platform. A cookie generally allows a website or mobile application to remember your actions or preference for a certain period of time.
Data Protection Laws
Any applicable law for the time being in force relating to the processing of Data in India.
Partners
Select third parties (including Adani Group Entities) with whom we have contracts for the businesses described in this Privacy Notice.
Service Providers
Includes entities which provide services to Adani Digital Labs and to whom we may disclose your Data for a specific purpose pursuant to a written contract.
Adani Digital Labs
Adani Digital Labs, a company incorporated in India whose registered office is at Adani Corporate House, Shantigram, Near Vaishno Devi Circle, SG Highway, Khodiyar, Ahmedabad, GJ 382421, IN.
Adani Group Entity
Adani Enterprises Limited, and its subsidiaries, affiliates, associate companies and joint venture companies.
User or you
The natural person who accesses or use the Services through our website/app or the Platform.
Adani Digital Labs' status as controller or processor
Adani Digital Labs' business involves:
For the purposes of certain applicable Data Protection Laws, we will act as a "controller" when we use your Data for our own purposes and a "processor" when we use your Data for and under the instructions of any Group Entity and other participating entities under any contractual obligation.
This Privacy Policy primarily explains how we use your personal data when we act as a “controller” of your Data and where we act as a "processor" on behalf of an Adani Group Entity or other participating entity.
Adani Digital Labs collects Data for various purposes set out in this Privacy Notice.
This Data includes, without limitation, the following categories:
We collect Data in the following ways:
You can make choices about our collection and use of your Data. For example, you may want to access, edit, or remove your Data on our website/app or the Platform. When you are asked to provide Data, you may decline. For more information, please see the section below, titled “Your Rights and Choices”.
We may collect your Data in several ways from your use of our website/app or the Platform. For instance:
We may receive personal data about you from other sources, ADL’s affiliate, a person, or company/organisation authorised by you to submit an application on your behalf, and/or publicly available sources. We’ll contact you to let you know we are processing your personal information.
We use the information collected through this app, as described in this policy and we may use your information to:
Where processing your Data is necessary for us to carry out our obligations arising from any contracts entered into between you and us: If you enter into a contract with us in relation to any of our product or service offerings, including products or service offerings we offer to you directly on the Platform, we may process certain Data about you in order to perform our obligations under this contract, including to enable us to communicate with you about such products and/or services and to process your payment transactions.
Where processing your personal information is within our legitimate interests: We can process certain Data where it is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by the interests or fundamental rights or freedoms of yours which require protection of your Data.
Where you give us your opt-in consent to process your personal information: In certain circumstances, where required under relevant Data Protection Laws, we will seek to obtain your consent before we undertake certain processing activities with your Data.
Where required under relevant Data Protection Laws (e.g., under direct marketing legislation), we will obtain your opt-in consent prior to sharing your Data with third parties and carrying out certain marketing activities (unless we are permitted by relevant Data Protection Laws to contact you without your opt-in consent in relation to goods and services which are similar to those which you have already purchased, used or interacted with).
You have the right to withdraw your consent to these activities. You can do so at any time, and details of how to do so can be found in the section below, titled "Your Rights and Choices".
Where processing your personal information is necessary for our compliance with a legal obligation: In certain circumstances, we may disclose your Data for the purposes of compliance with a legal obligation (for example, to comply with a law, regulation or compulsory legal request). We do not think that any of the above activities prejudice you in any way. However, you do have the right to object to us processing your personal information in certain circumstances. If you would like to know more about these circumstances and how to object to our processing activities, please see the section below, titled "Your Rights and Choices".
Some of the above grounds for processing will overlap and there may be several grounds which justify our use of your Data.
Further, where required under relevant Data Protection Laws, we will only process special category personal data’ (as defined under Data Protection Laws) if there is a valid legal basis, which might involve obtaining your explicit consent.
Where we use or share or otherwise process your Data as a processor on behalf of a Group Entity or other participating entity (i.e., the controller) for the purposes of offering you access to Third Party Applications on the Platform or as part of any services that we provide to that entity, we do so under the instructions of that entity and that entity is responsible for ensuring that there is a legal basis for us to use or share your Data on its behalf (if such legal basis is required under relevant Data Protection Laws).
Share with Our affiliates and Adani Group Entity to perform any services on our behalf and, to market/ promote other services and products generally offered by us, our affiliates and/or Adani Group Entity;
Communicate with You concerning the Service so that we can send you updates about Service, details about new features and content available on our Platform, transactional messages (such as subscription renewal reminders, payment failure triggers etc.), special offers, promotional announcements, consumer surveys, and to assist you with operational requests such as password reset requests. These communications may be by various methods, such as email, push notifications, WhatsApp, text messages. Please see the "Support" section of this Privacy Policy to learn how to opt out of receiving said communications.
We may share your Data in the following ways (and for the purposes of relevant Data Protection Laws, we may do so either as a controller in our own right or as a processor on behalf of and under the instructions of another entity in accordance with our obligations under our agreement with that entity):
We will use technical and organisational measures to safeguard your Data. We store your Data on secure servers. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us through e-mail at dataprotection@adanione.com.
The security of your Platform account depends on you keeping your account password(s), PINs and other access information confidential. If you share your Platform account information with a third party, they will have access to your account and your Data.
It is your responsibility to control access to your mobile device and the Platform on your device, including keeping your password(s) and/or PIN confidential and not sharing it with anyone. It is also your responsibility to alert us if you believe that the security of your Data in the Platform has been compromised.
To help us better understand your use of the Services, we may use third-party web analytics on our Services, such as Google Analytics etc. These service providers use the sort of technology described in the "Automatically-Collected Information" Section above. The information collected by this technology will be disclosed to or collected directly by these service providers, who use the information to evaluate our users' use of the Services. We also use Google Analytics as described in the following section. To prevent Google Analytics from collecting or using your information, you may install the Google Analytics Opt-Out Browser add-on.
Tailored Advertising
Third parties whose products or services are accessible or advertised via the Services may also use cookies or similar technologies to collect information about your use of the Services. This is done in order to help them -
When accessing the Services from a mobile application you may also receive tailored in-application advertisements. Each operating system: iOS, Android and Windows Phone provides its own instructions on how to prevent the delivery of tailored in-application advertisements. You may review the support materials and/or the privacy settings for the respective operating systems in order to opt-out of tailored in-application advertisements. For any other devices and/or operating systems, please visit the privacy settings for the applicable device or operating system or contact the applicable platform operator.
We retain Data for as long as necessary for the use of our products and/or services or to provide access to and use of our website/app or the Platform, or for other essential purposes such as complying with our legal obligations, resolving disputes, enforcing our agreements and as long as processing and retaining your Data is necessary for our legitimate interests. Because these needs can vary for different data types and purposes, actual retention periods can vary significantly.
Even if we delete your Data, including on account of exercise of your rights under Clause 14 below, it may persist on backup or archival media for audit, legal, tax or regulatory purposes.
We may transfer your Data to recipients in India, where we are headquartered, and other countries. These countries may not have the same level of data protection laws as the country in which you initially provided the information. If we transfer your Data to other countries, we will protect that information as described in this Privacy Policy, as disclosed to you at the time of data collection or as described in our program-specific privacy notice.
If the GDPR/United Kingdom’s version of the GDPR applies to our processing of your Data, we will only process and/or transfer Data outside of the European Economic Area/United Kingdom where it is compliant with Data Protection Laws and the means of transfer provides adequate safeguards in relation to your Data, including for example:
Depending on which country’s laws are applicable to you, you may have various rights in relation to the Data that we hold about you. To get in touch with us about any of your rights under Data Protection Laws, please use the contact details set in the section below, titled “How to Contact Us”. We will seek to deal with your request without undue delay, and in any event, within any time limits provided for in Data Protection Laws (subject to any extensions to which we are lawfully entitled). Please note that we may keep a record of your communications to help us resolve any issues which you raise. Where we are legally permitted to do so, we may refuse your request.
You may be entitled to the following rights in relation to your Data, i.e. Data Subject Rights (DSR):
To get in touch with us about these rights, or for more information about managing your Data and promotional communications, please use the contact details set out in the section below, titled “How to Contact Us”.
It is important that the Data we hold about you is accurate and current. Please keep us informed if your personal information changes during the period for which we hold it.
We take steps to ensure that your Data is processed according to the provisions of this Privacy Policy and the requirements of applicable law.
If any court or competent authority finds that any provision of this Privacy Policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this Privacy Policy will not be affected.
Our app may, from time to time, contain links to and from other apps/websites of third parties. Please note that if you follow a link to any of these apps/websites, such apps/websites will apply different terms to the collection and privacy of your personal data, and we do not accept any responsibility or liability for these policies. When you leave our Site, we encourage you to read the privacy policy of every app/website you visit.
When Adani One app is installed on your phone or tablet, a list of permissions appears and are needed for the app to function effectively as and when the services are available and such permissions are required. There is no option to customize the list. The permissions that Adani One requires and the data that shall be accessed and its use is as below:
Android permissions:
Device & App history: We need your device permission to get information about your device, like OS (operating system) name, OS version, mobile network, hardware model, unique device identifier, preferred language, etc. Basis these inputs, we intend to optimise your travel booking experience, use OS specific capabilities to drive great in-funnel experiences using components of device’s OS, etc.
Camera: This permission enables you to use your camera from within the application to upload a new profile picture.
Identity: This permission enables us to know about details of your account(s) on your mobile device. We use this info to auto-fill your email IDs and provide a typing free in-funnel experience. It helps us map email IDs to a particular user to give you the benefit of exclusive travel offers, wallet cash-backs, etc.
Location: This permission enables us to give you the benefit of location specific deals and provide you a personalised in-funnel experience. When you launch Adani One app to make a travel booking, we auto-detect your location so that your nearest airport or city is auto-filled. Your options are personalised basis your locations. For international travel, this enables us to determine your time zone and provide information accordingly.
SMS: If you allow us to access your SMS, we read your SMS to auto-fill or prepopulate ‘OTP’ while making a transaction and to validate your mobile number. This provides you a seamless purchase experience while making a booking and you don’t need to move out of the app to read the SMS and then enter it in the app.
Photo/Media/Files: The libraries in the app use these permissions to allow map data to be saved to your phone's external storage, like SD cards. By saving map data locally, your phone doesn't need to re-download the same map data every time you use the app. This provides you a seamless map based selection experience, even on low bandwidth network.
Wi-Fi connection information: When you allow us the permission to detect your Wi-Fi connection, we optimise your experience such as more detailing on maps, better image loading, more service and products options to choose from, etc.
Device ID & Call information: This permission is used to detect your Android ID through which we can uniquely identify users. It also lets us know your contact details using which we pre-populate specific fields to ensure a seamless booking experience.
Calendar: This permission enables us to put your travel plan on your calendar.
Bluetooth: This permission enables us to provide you services of the third parties that make available certain features of their products/services on our application. The permission specifically enables our third-party service providers whose services you book on the application to permit you to lock and unlock your self-driven vehicles seamlessly.
Phone Number: We need the permission of access to phone number to provide a seamless login experience, to optimise your travel booking experience and to enable you to obtain UPI services and to prevent fraud in some cases on our application
IMEI/IMSI: This permission enables us to identifying different users uniquely and helps us to prevent frauds on our application.
iOS Permissions:
Notifications: If you opt in for notifications, it enables us to send across exclusive deals, promotional offers, travel related updates, etc. on your device. If you do not opt for this, updates for your travel like PNR status, booking confirmation, refund (in case of cancellation), etc., will be sent through SMS.
Contacts: If you opt in for contacts permission, it enables us to provide a lot of social features to you such as sharing your travel journey with your friends, inviting your friends to try our app, send across referral links to your friends, etc.
Location: This permission enables us to give you the benefit of location specific deals and provide you a personalised in-funnel experience. When you launch our app to make a travel booking, we auto-detect your location so that your nearest Airport or City is auto-filled. We require this permission to recommend you nearest available cabs in case you are running late and want to make a quick last-minute booking for a cab. Your options are personalised basis your locations. For international travel, this enables us to determine your time zone and provide information accordingly.
We may change this policy from time to time. If we make any changes to this policy, we will change the "Last Updated" date above. You agree that your continued use of our services after such changes have been published to our services will constitute your acceptance of such revised policy. We will notify you and seek additional consent before using your personal data for a new purpose that is inconsistent with the original purpose for which we collected it.
To request to review, update, or delete your personal information or to otherwise reach us, please submit a request by e-mailing us at dataprotection@adanione.com. You may contact us for information on Service Providers, Partners and Group Entities with whom we may share your Data in compliance with this Privacy Policy and applicable law. We will respond to your request within 30 days.
Please find below the details of the grievance officer:
Name: Aditya Khullar
Email ID: dataprotection@adanione.com
The grievance officer is identified above pursuant to the provisions of applicable laws including but not limited to the information Technology Act, 2000 and the Consumer Protection Act, 2019 and the rules enacted under those laws.
*This Privacy Policy was last updated on May 13, 2024.
Adani Digital Labs Private Limited (Adani Digital Labs/ADL/We/Us/Our) is committed to safeguarding the privacy of our customers (You/Your). This privacy policy (the Privacy Policy) applies to our customers, potential customers who are in the European Economic Area (EEA) and the United Kingdom (UK). It sets out our personal data collection and sharing practices and informs you of the ways in which we collect personal data, the uses of that personal data and the ways in which we will share any personal data you choose to provide to us. To ensure that you can make informed decisions and feel confident about sharing certain personal data with us, please read this Privacy Policy to understand who we share your Personal Data with and for what purposes and the choices you have concerning how your Personal Data is collected and used by us.
If you are an existing customer of ours, further details about how we use your personal data are set out in your customer contract with us. Further notices highlighting certain uses we wish to make of your personal data together with the ability to opt in or out of selected uses may also be provided when we collect personal data from you.
Our websites/Platform may contain links to other third-party websites. If you follow a link to any of those third-party websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for their policies or processing of your personal data. Please check these policies before you submit any personal data to such third-party websites.
This Privacy Policy is intended to explain our privacy practices and covers the following areas:
You have the right to ask us not to process your personal data for marketing purposes. We will inform you if we intend to use your information for such purposes or if we intend to disclose your information to any third party for such purposes. Where you do not wish to receive marketing from us, you can decline or withdraw your consent at any time, either by choosing not to select the relevant check boxes on our subscription form, by clicking the unsubscribe link in any marketing message received from us, or by contacting us here.
We will use reasonable endeavors to ensure that your personal data is accurate. In order to assist us with this, you should notify us of any changes to the personal data that you have provided to us by contacting us as set out in the “Contacting Us” section below. Please note that it is your responsibility to ensure that your booking information or flight itinerary is accurate.
If you have any questions in relation to our use of your personal data, you should first contact us as per the “Contacting Us” section below. Under certain conditions, you may have the right to require us to:
Your exercise of these rights is subject to certain exemptions to safeguard the public interest (e.g., the prevention or detection of crime) and our interests (e.g., the maintenance of legal privilege). If you exercise any of these rights, we will check your entitlement and respond in most cases within 90 days from the date of receipt of any such request.
If you are not satisfied with our use of your personal data or our response to any exercise of these rights, you have the right to complain to the relevant data protection authority.
If you have any questions in relation to this policy, please contact us at dataprotection@adanione.com
A cookie is a piece of software code that an internet web site sends to your browser when you access information at that site. A cookie is stored as a simple text file on your computer or mobile device by a website’s server and only that server will be able to retrieve or read the contents of that cookie. Cookies let you navigate between pages efficiently as they store your preferences, and generally improve your experience of a website.
Our Site, in the future, may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
By using Our Site, you may also receive certain third-party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than Us. Third party Cookies are used on Our Site for website visitation and tracking purposes.
All Cookies used by and on Our Site are used in accordance with current Cookie Legislation. We may use some or all of the following types of Cookie:
A Cookie falls into this category if it is essential to the operation of Our Site, supporting functions such as logging in, your shopping basket, and payment transactions.
It is important for Us to understand how you use Our Site, for example, how efficiently you are able to navigate around it, and what features you use. Analytics Cookies enable Us to gather this information, helping Us to improve Our Site and your experience of it.
Functionality Cookies enable Us to provide additional functions to you on Our Site such as personalization and remembering your saved preferences. Some functionality Cookies may also be strictly necessary Cookies, but not all necessarily fall into that category.
It is important for Us to know when and how often you visit Our Site, and which parts of it you have used (including which pages you have visited and which links you have visited). As with analytics Cookies, this information helps us to better understand you and, in turn, to make Our Site and advertising more relevant to your interests. Some information gathered by targeting Cookies may also be shared with third parties.
Third party Cookies are not placed by Us; instead, they are placed by third parties that provide services to Us and/or to you. Third party Cookies may be used by advertising services to serve up tailored advertising to you on Our Site, or by third parties providing analytics services to Us (these Cookies will work in the same way as analytics Cookies described above).
Any of the above types of Cookie may be a persistent Cookie. Persistent Cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit Our Site.
Any of the above types of Cookie may be a session Cookie. Session Cookies are temporary and only remain on your computer or device from the point at which you visit Our Site until you close your browser. Session Cookies are deleted when you close your browser.
Website analytics refers to a set of tools used to collect and analyze anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products and/or services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
The analytics service(s) used by Our Site use(s) analytics Cookies to gather the required information.
You can manage website cookies in your browser settings, and you always have the choice to change these settings by accepting, rejecting, or deleting cookies. If you choose to change your settings, you may find that certain functions and features will not work as intended to avail of the IndiGo services. All browser settings are slightly different, so to manage cookies, you should refer to the relevant settings within your browser.
Where you give consent to the use of cookies, that consent can be withdrawn at any time by adjusting your cookie settings.
We may alter this Cookie Policy at any time. Any such changes will become binding on you on your first use of Our Site after the changes have been made. You are therefore advised to check this page from time to time.
In the event of any conflict between the current version of this Cookie Policy and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.
* This Cookie Policy was last updated on September 28, 2023Adani Digital Labs Private Limited ( “ADL”, “we”, “our” or “us”) is acting as an intermediary for making available loans in nature of personal loans and any other similar product (together “Lending Services”) to its users (“Users” or “you”), on Adani One (including sub-domains, microsites and mobile application), as well as any other mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Adani One”/”Platform”) in collaboration with our lending partners, if any, and any platform engaged by lending partner from time to time (collectively, “Lenders”). A list of our Lenders is provided in Annexure I.
We take the privacy of your information seriously. This Privacy Notice describes the types of personal information we collect from you through our Platform and all other mediums through which we offer Lending Services. It also describes the purposes for which we collect that personal information, the other parties with whom we may share it and the measures we take to protect the security of your data. It also tells you about your rights and choices with respect to your personal information, and how you can contact us about our privacy practices.
You are advised to carefully read this Privacy Notice before using or availing any Lending Services through our Platform.
In this Privacy Notice, the following definitions are used:
Personal information, including sensitive personal information (as defined under Data Protection Laws) about you, which we collect, receive, or otherwise process in connection with your use of our Platform and as more specifically set out in Clause 2 below.
A small file placed on your device by our Platform when you either visit or use certain features of our Platform. A cookie generally allows a website or mobile application to remember your actions or preference for a certain period of time.
Any applicable law in India for the time being in force relating to the processing of Data.
Select banks, non-banking financial institutions (including the co-lenders, if any, engaged by Lending Partner from time to time) and other financial institutions with whom we have contracts for the purposes described in this Privacy Notice. A list of our Lending Partners/Lenders is provided in Annexure I.
Entities (including financial institutions and Credit Information Companies) which provide services to us and to whom we may disclose your Data for a specific purpose pursuant to a written contract.
Adani Digital Labs Private Limited, a company incorporated in India whose registered office is at Adani Corporate House, Plot No. 83, Institutional Area, Sector 32, Gurugram, Haryana, India – 122001.
The natural person who accesses our Platform and accesses or avails the Lending Services.
When you visit our Platform or avail any Lending Services, we may collect certain Data about you. This Data includes, without limitation, the following categories:
In addition to the above we also collect your Data in the following manner for providing better Lending Services to You:
We don’t collect, read or store your personal SMS from your inbox. We collect and monitor only financial SMS sent by 6-digit alphanumeric senders from your inbox which helps us in identifying the various bank accounts that you may be holding, cash flow patterns, description and amount of the transactions undertaken by you as a user to help us perform a credit risk assessment which enables us to determine your risk profile and to provide you with the appropriate credit analysis. This process will enable you to take Lending Services from Lending Partners available on the Platform. This Financial SMS data also includes your historical data.
Information the Platform collects, and its usage, depends on how you manage your privacy controls on your device. When you install the Platform, we store the information we collect with unique identifiers tied to the device you are using. We collect information from the device when you download and install the Platform and explicitly seek permissions from You to get the required information from the device. The information we collect from your device includes the hardware model, build model, RAM, storage; unique device identifiers like serial number, SSAID; SIM information that includes network operator, roaming state, MNC and MCC codes, WIFI information that includes MAC address and mobile network information to uniquely identify the devices and ensure that no unauthorized device acts on your behalf to prevent frauds.
We collect a list of the installed applications’ metadata information which includes the application name, package name, installed time, updated time, version name and version code of each installed application on your device to assess your credit worthiness and enrich your profile with pre-approved customized loan offers.
We ensure that we take extensive security measures in order to protect your Data against loss, misuse or alteration of the Data. Our third-party service provider employs separation of environments and segregation of duties and have strict role-based access control on a documented, authorized, need-to-use basis. The stored Data is protected and stored by application-level encryption. They enforce key management services to limit access to Data. Furthermore, our registered third-party service provider provides hosting security - they use industry-leading anti-virus, anti-malware, intrusion prevention systems, intrusion detection systems, file integrity monitoring, and application control solutions.
You can make choices about our collection and use of your Data. For example, you may want to remove your Data on our Platform. When you are asked to provide Data, you may decline. For more information, please see the section below, titled “Your Rights and Choices”.
We collect Data in the following ways:
Data collected by us may be used by us for the following reasons:
a. The Services are not intended for users under the age of 18, unless permitted under applicable local laws (Permissible Age) or under the involvement of a parent or guardian. We do not knowingly collect any personal information from users or market to or solicit information from anyone under the Permissible Age. If we become aware that a person submitting personal information is under the Permissible Age, we will delete the account and any related information as soon as possible. If you believe we might have any information from or about a user under the Permissible Age, please contact us at dataprotection@adanione.com
b. This Website is not directed at children under the age of 18 and ADL cannot distinguish the age of persons who access and use our website. If a minor (according to applicable laws) has provided ADL with Customer Data without parental or guardian consent, the parent or guardian should contact ADL (see Section 20) to remove the relevant Customer Data and unsubscribe the minor. If we become aware that Customer Data has been collected from a person under the age of 18 without parental or guardian consent, we will delete this Customer Data and, where that minor has an account, terminate the minor’s account.
We may share your Data in the following ways:
The sharing of your Data will be in line with the processes set out in this Privacy Policy.
We store your Data on secure servers located in India.
We may transfer your Data to recipients in India, where we are headquartered, and other countries. These countries may not have the same level of data protection laws as the country in which you initially provided the information. If we transfer your Data to other countries, we will protect that information as described in this Privacy Policy, as disclosed to you at the time of data collection or as described in our program-specific privacy notice.
If the GDPR/United Kingdom’s version of the GDPR applies to our processing of your Data, we will only process and/or transfer Data outside of the European Economic Area/United Kingdom where it is compliant with Data Protection Laws and the means of transfer provides adequate safeguards in relation to your Data, including for example:
We will use technical and organizational measures to safeguard your Data. We store your Data on secure servers. Technical and organizational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorized access to your Data, please let us know immediately by contacting us through e-mail at dataprotection@adanione.com
The security of your Platform account depends on you keeping your account password(s), PINs and other access information confidential. If you share your Platform account information with a third party, they will have access to your account and your Data.
It is your responsibility to control access to your mobile device and the Platform on your device, including keeping your password(s) and/or PIN confidential and not sharing it with anyone. It is also your responsibility to alert us if you believe that the security of your Data in the Platform has been compromised
Adani Digital Labs Private Limited retains Data for as long as necessary for the use of our products and/or services or to provide access to and use of our Platform, or for other essential purposes such as complying with our legal obligations, resolving disputes, enforcing our agreements; and as long as processing and retaining your Data is necessary for our legitimate interests and operations. Because these needs can vary for different data types and purposes, actual retention periods can vary significantly.
We responsibly and securely dispose your Data that is no longer required by us, using formal procedures that are established to protect any confidential Data from leakage. Your Data shall be protected against unauthorized access, misuse, or corruption during transportation. In the case of lost devices, incident management is undertaken as per our protocol for reporting security incidents including steps including but not limited to remote wipe of device, revoking tokens, de-authorizing, etc.
Even if we delete your Data, including on account of exercise of your right under Clause 10 below, it may persist on backup or archival media for audit, legal, tax or regulatory purposes.
We reserve the right to retain your Data as necessary, to implement, administer and manage your participation on the Platform and to satisfy our legal, audit, tax or regulatory obligations.
Depending on which country’s laws are applicable to you, you may have various rights in relation to the Data that we hold about you. To get in touch with us about any of your rights under Data Protection Laws, please use the contact details set in the section below, titled “How to Contact Us”. We will seek to deal with your request without undue delay, and in any event, within any time limits provided for in Data Protection Laws (subject to any extensions to which we are lawfully entitled). Please note that we may keep a record of your communications to help us resolve any issues which you raise. Where we are legally permitted to do so, we may refuse your request.
You may be entitled to the following rights in relation to your Data, i.e. Data Subject Rights (DSR):
To get in touch with us about these rights, or for more information about managing your Data and promotional communications, please use the contact details set out in the section below, titled “How to Contact Us”.
It is important that the Data we hold about you is accurate and current. Please keep us informed if your personal information changes during the period for which we hold it.
If any court or competent authority finds that any provision of this Privacy Notice (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this Privacy Notice will not be affected.
Our Platform may, from time to time, provide links to websites and applications of third parties and Lending Partners whose privacy practices differ from those of Adani Digital Labs Private Limited. We have no control over such websites and applications and are not responsible for the content of those websites and applications. If you provide Data to any of those websites or applications, then the use your Data is governed by their privacy notices. This Privacy Notice applies to our Platform only.
Our business changes constantly and our Privacy Notice will also change. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Platform frequently to see recent changes. The updated version will be effective as soon as it is accessible and available on Platform. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.
To request to review, update, or delete your personal information or to otherwise reach us, please submit a request by e-mailing us at support@adanione.com. You may contact us for information on Service Providers, Lending Partners and other entities with whom we may share your Data in compliance with this Privacy Notice and applicable law. We will respond to your request within 30 days.
Please see below the details of our nodal grievance officer:
Please find below the details of the grievance officer:
Name: Aditya Khullar
Email ID : dataprotection@adanione.com
The grievance officer is identified above pursuant to the provisions of applicable laws including but not limited to the information Technology Act, 2000 and the Consumer Protection Act, 2019 and the rules enacted under those laws.
